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Je suis Charlie – and yes, I do feel a bit silly writing about the digital bits and bytes this week

No words come close to the horror and sadness the events in France this week. I don’t have an explanation for it. However, I do think that what the team at Charlie Hebdo and other satirists around the world do is important. They hold up a mirror to ourselves and force us to look at us from a different perspective. As horrible as the events this week in France were, it is heartening and inspiring to see how the French and international community reacted to these acts of terrorism.

From the marches of solidarity, to people holding up pens and the now ubiquitous ‘Je suis Charlie’ posters – to the millions of Tweets voicing their support and condemnation.

Here are some that really struck me – because they fought back with humour, wit and determination: Continue reading “Je suis Charlie – and yes, I do feel a bit silly writing about the digital bits and bytes this week”

Content strategy, #GrillMOL, Gifpop! and this week’s bits and bytes

Brandopolis: I came across this spectacular in-depth investigation of content strategy at top brands by @lydialaurenson: this epic, four part report covers everything from content strategy basics, how this obsession with content came about, to the hyper contextual future this trend of ‘all brands are publishers’ is heading towards. Chock full with case studies from some of the world’s biggest brands, I’d rate this as one of the best pieces of writing on digital content strategy I’ve come across.

If nothing else (and for you TL;DR fans) scroll down to the conclusions – best four bullet points you’ll read all year.

GrillMOL: A few weeks ago we welcomed @Ryanair to Twitter. You may recall that I wasn’t to impressed with their second tweet, outlining why they wouldn’t respond to customers:  because, gosh darn it, there’s just too many of them.

This week, they decided to go from one extreme to the other: #GrillMOL was the official Hashtag used for a 1 hour 18 minute live Twitter Q&A with Ryanair chief Michael O’Leary.

I’ve had a quick look at some Sysomos data and the Q&A session from this week did put up some solid numbers: over 1,800 mentions, generating more than 4 million impressions. Interestingly, 72% of the audience was male – which, going by one of the first Tweets that MOL put out during the Q&A, doesn’t surprise me:

Absolutely daft.

However, the majority of his responses had O’Leary responding honestly and quickly to a number large number of questions ranging from that annoying fanfare when their planes land on time, to their shockingly horrible website – all with a healthy does of self-depricating humour.

The Daily Edge has a great summary of the things we learned from the Q&A, the Indie on the other hand thought it was a ‘crash landing‘ (much like their headline).

Ryanair’s reaction?

They thought it was so successful, they did it again today.

Gifpop! Everyone loves an animated gif. Well, I do. They’re particularly perfect for communicating specific emotions such as apoplectic rage, disgust or joy – often using scenes from films, TV shows or popular YouTube clips. Sites like the brilliant London Grumblr wouldn’t exist without them and online communities such as Reddit, 4Chan or Imgur – heck, the Internet – wouldn’t be nearly as much fun.

And no, it’s not just silliness.

Have a look at Zack Dougherty’s beautifully trippy gif art.

Source: Zack Dougherty

Problem of course is that these mesmerising, animated, forever looping, wonderful gifs only exists on digital screens.

Not for long though, as a Kickstarter project by @rachelbinx and @shashashasha that uses lenticular printing to bring gifs to life. Called Gifpop!, the service has already crushed its funding target of $5,000 less than 24 hours of going online – with over 400 backers donating over $15,000 (The Atlantic has more about how it all came about).

Can’t wait!

Source: Gifpop! Also, OMG, it’s a gif of a Gifpop!

Jonathan Perelman from Buzzfeed doesn’t like banner ads: Or, to quote him: “You’re more likely to summit Mount Everest than click on a banner ad.” From the Guardian’s take on Perelman’s speech at the the Abu Dhabi Media Summit 2013 – it sounded like many other people in the room agreed with his view that banner ads are (on the way) out.

He goes on to talk about ‘native advertising‘ – that dangerous amalgamation of content and advertising – an area that Buzzfeed excels in and has earned them 85 million unique visitors a month.

How do journalists use Twitter? Great little Q&A with @jenniferpreston about how to verifies Tweets when a story breaks and some of the principles she applies to source fast-moving stories.

Mobile or beer? Amstel, the Dutch Brewery company, has developed a clever little app that rewards you with free beer – if you don’t touch your phone for 8 hours. Called ‘Amstel‘, the app simply tracks how long you haven’t touched your phone.

Source: Amstel

Fast Company has more on the campaign – meanwhile, the question remains: could you go eight hours without touching your phone? (Or could you just turn it on when you go to bed and wake up to a free Amstel?).

Videos of the week: “Russell Brand, who are you to edit a political magazine?” So begins the interview on Newsnight between Jeremy Paxman and Russell Brand and my word is it good. That Brand is one eloquent customer.

Never not, part 2 – a beautiful 50 minute short film by Nike featuring some of the world’s top snowboarders, tricks, flips and a hell of a lot of snow.

A fantastic animation by Blank on Blank of an interview with Kurt Cobain on identity.

And finally: Workw*nkers

Airline Twitter shenanigans, iDamp, Lyric Videos and this week’s bits and bytes

Social media insight: Social Media Week was on this week. I didn’t go to any events but I refer to @Garyvee‘s marvellous manifesto that pretty much covers the insight you can hope to garner from these events. Unlike these selections.

BU59bthCAAAyQywBudget Tweets, Part 1: This week, Ryanair Chief Exec Michael O’Leary announced at their AGM that the company would look to reform it’s abrupt culture and things that unnecessarily annoy passengers: “I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities.”

Did this new found humility and focus on customer service prompt Europe’s biggest budget Airline to launch their own Twitter account? I don’t know. Their first Tweet was promising, showing some of that don’t-give-a-sh*t tone-of-voice they’re so (in)famous for.

Many RTs and responses followed – along with their second Tweet, a day later.

https://twitter.com/Ryanair/status/379944310029811712

Errr… right chaps.

By that logic, you haven’t quite grasped this whole social media thing and many other companies shouldn’t be on Twitter either. Do have a look at the responses to that Tweet – it’s telling to see what people expect from brands who come to Twitter.

I suspect that Ryanair won’t care too much about it… at least until they find a way for passengers to pay for the privilege of receiving Tweets?

Budget Tweets, Part 2: Meanwhile, Europe’s other budget airline also had a turbulent week on Twitter. EasyJet landed in some hot water when they stopped The Drum’s tech law columnist Mark Leiser from boarding a flight because he’d criticised the airline on Twitter.

The Drum have the whole story, here are the pertinent Tweets from Leiser and Easyjet (HT @TomParker81).

https://twitter.com/mleiser/status/382620916708282368

Tweetliner vs. Dreamliner: Completing the aeronautical Twitter theme this week is a rather nifty retweet competition from @BritishAirways, who pitted a Dreamliner and an Airbus A380 against a flight powered by Tweets tagged with #RaceThePlane. The competition was live for the actual duration of the actual flights (suspect they made sure they’d leave on time) and participants who tweeted using the hashtag had a chance to win free flights.

I’ve no idea how many tweets equate to a mile (the official microsite doesn’t seem to provide that info), but in both cases the Tweetliner beat its real-life competitor. The competition generated around 24,000 mentions of #RaceThePlane; the first flight peaked at a little over 8,000 and the second a week later at around 14,000. Reach, according to Sysomos, was around 132 million impressions generated from about 13,000 Twitter users. Not bad for the world’s first Twitter powered flight!

https://twitter.com/BritishAirways/status/382690657887719424

I share, therefore I am? A hypnotic animation from Simi Cohen about how today’s über-connected society could in fact lead to loneliness – even though the illusion of all our social media friends and followers would have us believe otherwise. 

Lyric videos: Remember, in the olden days, when you bought a CD and popped it in your Discman, and listened to your favourite band’s new album (Def Leppard, baby!), and then read the lyrics as the song was playing in the booklet (Pour Some Sugar On Me. They don’t write ’em like that no more)?

Good times.

Since then, the mp3 has killed the album and all we have are massive playlists of individual songs – and no idea what people are singing about.

The Internet looks to have come to the rescue with ‘Lyrics Videos’ – a bizarre, home-made sub-genre where fans combine the music and lyrics from their favourite song with their own footage. And according to the NYT, this trend is now so popular on Youtube, that artists like Maroon 5 and Katy Perry are producing their own lyric videos – often before their official music video is released to get interest in a new single going.

iDamp: Sad proof this week that some Apple fans aren’t terribly bright, when the online community 4Chan generated nine different fake Apple iOS 7 ads claiming the newly released mobile operating system would make iDevices waterproof

Screen Shot 2013-09-26 at 18.42.104Chan members took to Twitter to spread the word of this breakthrough new feature and troll Apple fans.

And yes, according to the reports, people actually fell for it!

In other Apple news: turns out the iPhone 5s’ fingerprint scanner was hacked by Chaos Computer Club. So much for that then.

Imgur beats Reddit: While we’re on slightly more left-field online communities, Buzzfeed reports that the image hosting service Imgur (built to support the online community and ‘front page to the Internet’ Reddit, because it didn’t provide its own image hosting service), now has more users than the community it was built to support. Even better: it doesn’t rely on venture capital and is profitable – unlike Reddit.

Correction of the year? From the Evening Standard.

Videos of the week: Jimmy Fallon and Justin Timberlake show us how using #hashtags in real life will make you sound like a complete and utter tool.

Adobe asks if you really know what your marketing is doing?

And growing London’s skyline (well, tourist attractions and train stations) with geo-tagged Tweets

And finally: Sh*t PR Ideas [hit refresh to see a new one]

Sainsbury’s Christmas, pilot name shenanigans, how to use Hashtags and this week’s bits and bytes

Christmas in July: Yup, hottest days of the year and the @SainsburysPR team spends them in a beautifully made up basement in Covent Garden to show off Sainsbury’s gorgeous Christmas collection, from fantastic festive food and drink to classy home and clothing ranges and even floral!

Our Twitter Wall was back, encouraging the assembled press and bloggers to tweet their impressions using #SainsburysChristmas. In turn we posted photos and tasty Vines (shot and directed by our very own @a_little_wine) to show off the crimbo collection that will be coming to a store near you this Christmas.

Of course, we were all well chuffed when The Daily Telegraph’s Steve Hawkes tweeted his approval. Bring on Christmas!

Sum Ting Wong: Not long ago, an Asiana Airlines flight crash landed in San Francisco. In one of those ‘I can’t believe this actually happened’ moments, KTVU, a local news station, announced that the pilots of the Asiana flight had been named:

  • Sum Ting Wong
  • Wi Tu Lo
  • Ho Lee Fuk
  • Bang Ding Ow

I kid you not.

Soon after – and unsurprisingly – KTVU issued an on air apology, saying that the names were “not accurate, despite a National Transportation Safety Board (NTSB) spokesperson confirming them”.

Who was this spokesperson? This from the NTSB website

Earlier today, in response to an inquiry from a media outlet, a summer intern acted outside the scope of his authority when he erroneously confirmed the names of the flight crew on the aircraft.

The summer intern has since been fired, but I’d suggest the NTSB revisit their crisis comms procedures. Something is clearly not quite right there…

Above the cloud advertising: Staying with air travel for a bit longer – Ryanair has decided that sticking ads on every conceivable surface inside their planes and annoying passengers with ads blasted at full-volume on the PA system isn’t enough. After all, the whole outside area of the plane is still pretty much blank! It’ll only cost you £20,000 a year to get your creative on a Ryanair’s plane, for example the tips of the wings and the main body of the plane. Doubt BA or Easyjet will take them up on it.

Source: Business Insider

Facebook fangate: You know the bit you get on some Facebook brand pages where you have to “like” the page first before you can see the content? That’s a fangate. With Real Life Connect you can now set up a real-life fangate that uses RFID technology to identify your Facebook fans as and when they come into your stores and reward them with real life perks. The example in the clip below of showering customers with confetti and kisses is somewhat cheeseball, but you get the idea (HT @mike_mcgrail).

A nifty way then of breaking down those barriers between your Facebook and bricks and mortar stores. Although the key will be to come up with an in-store/real-life perk for the customer (discounts, free stuff, or even just the recognition) that balance with a benefit for the retailer (increased loyalty, personal connections).

The link between off and online will need to be seamless and automatic. Even with something as simple as Foursquare mayorships, which provide much the same mechanic and opportunites as Real Life Connect’s RFID approach, this approach to rewarding loyalty have found little pick up. Not once have I been rewarded for being the Mayor of a cafe or restaurant – and I’ve looked!

Combine this with existing loyalty schemes or apps however, and you might be on to something!

Tweet and thou shall be saved: In terms of rewarding fans for following a brand on Twitter, the Vatican may be on to the ultimate incentive – absolving Catholics of their sins. The Pope this week announced that anyone who follows his World Youth Day service on TV, radio or via Twitter will receive plenary indulgences.

When bylines go wrong: The heat might be getting to the subs at the Sunday Mirror. They carried a nib about a bridge funding scandal; and where you’d usually find the name of the journo that had written the piece, there was a rather colourful snippet of a sentence (HT @tabloidtroll).

https://twitter.com/tabloidtroll/status/356455793605877761

How to use hashtags on Twitter: A great little 2-minute-guide to how you should use hashtags on Twitter by @garyvee. Instead of trying to make your own hashtags trend (as Gary notes, only The Bieber has that kind of power, infuriatingly), you’ll be much better off listening to what is already popular and then adding to those conversations and trends where you have the authority/content/right to play.

Videos of the week: Johannesburg Zoo were keen to get in on the social media action, but rather than hire a social media team, they decided to promote from within. Their resident honey badger “BG” got the gig (HT Alex Crouch).

A spectacular ad for Johnnie Walker starring none other than martial arts über-legend Bruce Lee. It took nine months to produce, with every shot, every detail was painstakingly assembled, animated and rendered through CGI. As the director puts it – a sculpture in a different medium (HT @KaiFischer).

A great little clip from Arsenal Football Club from the pre-season tour through Vietnam (not signing anyone or winning any titles, don’t be silly). A fan runs alongside the team coach for a good five miles, the bus finally stops and he climbs aboard. Dream come true (HT @stangreenan).

The Superhumans are back. No pressure.

And finally: Desk safari (HT @AndrewDumont).

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