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Bits and bytes

Digital Corporate Affairs – weekly bits and bytes

Did you all have a good Christmas? Some of these victims of Christmas autocorrects didn’t (possibly NSFW).

At special request – a look at the best PR examples and campaigns from 2012 proved more difficult than I thought. Mainly because the Internet seems to like PR fails/disasters much more than PR wins. I did come across these lists from Maud Davis and My News Desk but it’d be interesting to hear from you lot what you thought were the best PR wins from 2012?

Looking ahead at what’s in store for PRs in 2013: a shift in outcomes and tactics. In a nutshell, the future will be about enhancing reputation, increasing share of mind and generating leads and website traffic through content PR and image led communication. Must read.

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A gift from the comedy gods this week that shows how little people understand about Facebook privacy settings. Randi Zuckerberg, ex-marketing director at Facebook and older sister of the sandaled CEO, this week posted a photo of the Zucks testing the new Poke app at Christmas. Unbeknownst to Randi, the photo was tweeted by a friend of a friend and went viral. Randi took offence, attacking the rogue tweeter for her lack of ‘human decency’. A delicious case of the pot calling the kettle black (which didn’t go down at all well on t’Interwebs) and spectacular proof that even the people who built Facebook don’t have a clue how the social network actually works.

The oxymoron that is ‘Facebook privacy’ is at the heart of this comical bit of ‘reporting’ of the Randi Zuckerberg story by The Today Show in the US. Not only don’t they have the slightest clue about what it is that happened, they seem to be proud of their total ignorance.

But that wasn’t the only story of social media incompetence from people who should know better. The Sale Sharks have sacked their social media bod who branded a section of the club’s supporters as “absolute f***wits” on her personal Facebook page. Ouch.

Moving on from this Facebook fail to some inspiring online ads – only that the best online ads in 2012 weren’t ads. “It’s the content that makes up the best native advertising, mostly on social channels; the non-ad, non-paid advertising that tells great stories, engages us and compels us to share these experiences with our networks.”

Slightly left field, but very interesting in terms of gaining insight on people’s behaviours through social media. A small start-up called Sickweather used data from Twitter and Facebook to declare an early start to this year’s U.S. flu season, six weeks before the Centers for Disease Control.

And finally, The Guardian has done a marvellous job in pulling together the viral videos of the year in a 5 minute clip. Warning: contains Gangnam Style.

Have a happy new year everyone – see you in 2013.

Digital Corporate Affairs – weekly bits and bytes

We start with what for me was the biggest story of the week: Instagram’s terms of service über-fail. Hipsters, cappucino and selfie photographers the world over freaked out on Tuesday, when Instagram allegedly announced it was planning to sell the crappy, filtered, rectangular photos of people’s lunches to faceless corporations the world over.

I admit, I too had one foot on the InstaBashing bandwagon. But I wasn’t the only one. Users deleted their accounts, articles about how to remove all your photos from Instagram were popping up everywhere (mainly linking to the rather useful http://instaport.me) and the Guardian made the point that: “Instagram makes you the product” – but failed to realise that this is true of most other social network/platform/app out there).

So why the InstaRage?

The BBC’s technology correspondent, Rory Cellan-Jones, put his finger on the main issue: “Real story on Instagram is incompetence (again) of Facebook in framing its privacy policies. Don’t think they’ve any plans to sell photos but they should have made that clear in the t&cs.

But I think that the second element is one that Paul Ford started writing about waaay back in 2007, when he talked about the web being a powerful platform for people to voice their discontent for then they had not been informed of changes relating to their lives. Why Wasn’t I Consulted, is the fundamental question of the web. It is the rule from which other rules are derived. Humans have a fundamental need to be consulted, engaged, to exercise their knowledge (and thus power), and no other medium that came before has been able to tap into that as effectively.”

Facebook changes settings, removes features, even redesigns their website without consulting their users. And you can understand them – they simply wouldn’t get anything done. Instagram though are a lot smaller than Facebook. They haven’t reached that point of total domination where – if you’re not on Facebook you basically do not have a social life.

So I think the combination of incomprehensible and confusing legalese and not even making it seem like they care about their users privacy led to Instagram losing even more of that loveable upstart karma they started to lose when they were acquired by Facebook.

In other news this week, The Mail Online cracked the 7 million daily unique browsers mark. Guardian.co.uk comes in at just under 4 million and Telegraph.co.uk at just under 3 million. Meanwhile, CIPR looked at the top newspaper Twitter accounts and found that the FT had the most followers, The Telegraph tweeted the most, The Sun received by far the most retweets and The Guardian receives the most replies.

In what Marketing Week called “a shift in social strategy”, Tesco this week launched their first Twitter campaign that encouraged users to pull virtual crackers by tweeting the hashtag #pullacracker. Followers who reply using the hashtag will be sent a unique link to an animation showing a cracker being pulled and revealing their prize. http://www.tescopullacracker.com

Jamaican beer Red Stripe teamed up with director Greg Brunkalla and Hirsch & Mann) to transform Best Supermarket on Kingsland High Street into an interactive music box, where products were rigged to create a plethora of instruments – a food can xylophone, jumping box drums and clinking bottle bells to name just a few. The finished clip has been viewed over 350,000 times (make sure you also check out the making of clip).

Buzzfeed have again done a great job of pulling together 5 of the best PR/advertising stunts of the year. The entirely epic Red Bull Stratos features, of course, but the other 4 aren’t to be sniffed at.

In a series of short webisodes (Fresh Meat fans will be amused) the cheeky buggers at Google look at what what bad web practices look like in real life – using the example of supermarkets. The point being: if it is annoying in real life, you can be sure that it is also annoying when shopping online.

The London Fire Brigade might actually want you to tweet about a fire before leaving the building, after it announced that it is looking to set up the world’s first 999 emergency Twitter feed. Given the amount false positives I see every week about fires at Sainsbury’s, I suspect (hope!) that it’ll be a while before this is implemented.

Starbucks are still having a rubbish time: not only was their #SpreadtheCheer Twitter campaign hijacked, the tweets were displayed on a big screen at the Natural History Museum. Ouch.

A different look back at the year: Spotifiy’s Review of the Year, with the top 100 tracks by country. Gotye’s Somebody that I used to know at no.1 in the UK. For shame.

And finally: the entirely NSFW ‘Epic Chef’, a new online cooking show from the deranged geniuses behind Epic Meal Time. This is totally and utterly mental. One of the secret challenge ingredients is a “mother-expletive-deleted case of bacon”. One of the contestants opens a jar of mayo with a chainsaw. Just watch it.

Digital Corporate Affairs – weekly bits and bytes

Poynter has pulled together the best and worst media errors, corrections and apologies of 2013. From CNN’s and Fox News’ epic failure to correctly interpret the US Supreme Court’s Affordable Care Act decision (guess who actually corrected the mistake and who just went with it) to some cracking examples from closer to home, including the apology of the year from The Sun and their coverage of the Hillsborough disaster – this is an absolute must read.

Ever since Google published their first Zeitgeist summary, there is no better way to have a quick look back at the year and see how we searched in 2012 (especially as this year’s clip is put to the wonderful track “All I Want” by Kodaline).

Not to be outdone, Twitter have pulled together their own little look back at the year 2012 in Tweets. They’ve even partnered with Vizify to allow you to create your own personalised look back at your year on Twitter. Turns out I swear about Arsenal. A lot.

Twitter however did not include my favourite tweet of 2012 (and quite possibly of all time). Robbed.

The guys at Buzzfeed have done a great job of pulling together the best print ads of 2012 and the best commercials of 2012.

A quick pitstop in the present with an entirely marvellous clip featuring a somewhat angry German dude (Martin Oetting, MD of Word of Mouth agency trnd) in conversation with a rude French Fox. Bear with me on this one: the point that word-of-mouth marketing is all about putting the customer on stage, rather than your brand of product is an interesting one and worth thinking about. Tune in from around the 9 minute mark if you want to skip the build up.

But what about next year?

David Armano, Managing Director at Edelman Digital, has again compiled his traditional look into the future at the top 6 social/digital trends for 2013. Most interesting personally, I find the co-dependency of social and mobile (Armano calls it ‘Smobile’): A smobile Web means your customers, co-workers and colleagues expect their digital experiences will be optimized for mobile/social sharing and as a result spend less time tethered to a PC or television.

And finally: it’s time to break up with the native iOS6 maps app (you won’t able to delete it, but you can now install the free Google Maps app).

Examples of Sainsbury’s corporate communication

Loved working on the digital elements of our corporate communication and resposibility strategy with the guys at SAS. Click through to vote on SAS’s Pinterest board for what you think is their best work.

A day in the life of a social media manager

A top level look at what it means to be a social media manager. Key words for me (as I have already talked about earlier) are listen, measure and engage.
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Social media rules of engagement

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A great flowchart on how the US Air Force reacts to comments on the Web. Surely something that many businesses and corporations can (and should!) adapt for their area.

Make sure to also check out WebInkNow’s more detailed look at the Air Force’s approach to social media.

PR in 140 characters

This week, I had the pleasure of speaking at the Social Media Results Conference in London about how to incorporate Twitter into your digital communication plan. Below you’ll see the presentation (and as you can see, its built with Prezi, which is just much more fun that Powerpoint and also went down well with the audience on the day), but I also wanted to share a bit more of my thinking with you regarding PR in the social media space, specifically on Twitter.

Listen, measure & engage

Communicating on Twitter is based on listening and engaging. This holds true if you communicate via the phone, email, Facebook, SMS, or Twitter. You listen and you respond. Now, I use the word “engage” because it has two meanings: it means that you respond to a question, to a trend or issue that you have identified by listening. It also means that what you say on a proactive level needs to be engaging – you want it to inspire the other person to act. On Twitter, than can be a retweet, a fave or a reply. If you’re Twitter stream is full of @ responses and mentions then you know you are listening to and engaging with your audience in a way that they find interesting.

Measurement is the third important element of communicating via Twitter: Tools such as Twitalyzer, Tweetreach, Klout and Bit.ly will produce a number of different reports and key performance indicators that will help you track your own Twitter performance, how far you message has travelled, how much influence you really have – right down to how many people have actually clicked on the link you’ve just shared (the trick is to add a + to the end of bit.ly links and you’ll see what I mean).

So why should PRs be on Twitter?

Because your target audience – journalists and bloggers – are already there and using it to connect to other hacks. They ask questions about products and companies, announce they are writing an article about an issue that you might have some information on and some even prefer to be contacted exclusively through Twitter. 

Another important audience is also on Twitter: customers. They will be talking about your brand, commenting on things you have done, sharing news about your company and often times provide the first source of information in times of crisis.

And finally, the value of Twitter as a constant stream of “what’s happening in the world right now” – is a huge asset if you use Hootsuite, Tweetdeck and/or Twitter lists to keep an eye on tweeps relevant to your industry.

Twitter is a PRs best friend in times of crisis

By monitoring customer sentiment and trends on Twitter as well as a few key words combined with your brand name(s) will provide you with an effective early warning system. Once Twitter alerts you to a possible situation, you’ll be ahead of the game because you’ll know what to look for and where to look for it. Depending on the nature of the issue you can then chose to update followers through Twitter about the situation or decide to respond on a reactive basis only. Either way, you’ll have a better chance to control the flow of news.

A simple and free way to set up Twitter monitoring for keywords is to set up a Google Alert for status updates on Twitter mentioning certain keywords. You can then set up a rule in your email program of choice to highlight the alert when it comes through so that you don’t overlook it. Simple, free and instantaneous – providing you are there to check your email!

Defining PR in 140 characters in 140 characters

PR on Twitter: live and instantaneous tool to listen for brand mentions, measure customer sentiment and trends; and engage target audiences

So my question to other flacks out there: how do you use Twitter in your everyday PR work?

3 weeks in and loving it, training for a half marathon and back to photography

The new job with Sainsbury’s is now three weeks old (and I am still loving it!), which also explains the relative quiet here in my personal blog. There are a ton of things that the amazing team in the press office deals with on a day in, day out basis. On top of that, we’ve had the President of South Africa visit our eco store in Greenwich, London; our CEO Justin King ran 32 miles around the UK for Sport Relief, and we’ve opened more than a dozen new stores around the UK.

Continue reading “3 weeks in and loving it, training for a half marathon and back to photography”

Trying something new today: Digital Media Manager at Sainsbury’s

Today was my second day at Sainsbury’s. After 2 1/2 exciting and incredibly rewarding years at AOL it was time for a new challenge and the Digital Media Manager position at Sainsbury’s perfectly combines two of my passions: all things digital and public relations. I will be supporting the Corporate Affairs team led by Mark Rigby to help communicate the Sainsbury’s story through digital media channels such as blogs, Twitter, Foursquare and many more.

It’s still early days but here are some amazing facts about Sainsbury’s to give you an idea about why I am so excited about starting this new job:

  • 18,000,000 weekly customers
  • 150,000+ employees 
  • 30,000+ products 
  • 2,000+ suppliers 
  • 792 (and counting!) supermarkets and stores

You can learn more about Sainsbury’s in the 2009 Corporate Responsibility Report.

So from having mail I’m now going to try something new – and if my first two days is anything to go by, I’m going to love it! 

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